FAQ

At Hey-Tools, we offer a wide range of premium digital products, including software like Adobe and Canva Pro, VPNs, game license keys, gift cards, educational tools, streaming platform subscriptions, and more.

Simply browse our catalog, select the product you need, and proceed to checkout. You’ll need to complete payment before the product is delivered. Most products are delivered instantly after payment, though some may take up to 24 hours.

Yes, we use secure payment gateways to ensure that your financial information is protected. We do not store any payment details on our website.

All of our products are digital. Once your payment is confirmed, you’ll receive the product via email or direct download, depending on the type of product purchased.

In most cases, products are delivered instantly. However, some may take up to 24 hours. If you don’t receive your product after 24 hours, please contact our customer support team for assistance.

Refunds are only provided if we fail to deliver the product. Once a product has been delivered or access has been granted, no refunds will be issued. Please see our Refund Policy for more details.

We offer warranties on certain products, including a 1-year warranty for lifetime products. If you face any issues within the warranty period, we will work to resolve them. Warranty will not be applicable if our usage policies are violated.

Exchanges are only possible if we fail to deliver the product you purchased. Once a product is successfully delivered, it cannot be exchanged for another.

Yes, all of our products are genuine and legitimate. We provide digital goods from trusted sources to ensure that you receive authentic licenses and subscriptions.